Cancellation and Modification Policy
We understand that you may sometimes need to change or cancel your order. Due to our fast processing times, all requests must be made within a specific timeframe.
1. Timeframe for Requests
We accept cancellation or modification requests within 6 hours of a successful purchase. After this 6-hour window, we cannot accept any requests as your order may have already entered the fulfillment process.
2. How to Submit a Request
To cancel or modify your order, please contact our customer service team immediately via email. Please provide your order details, including your order number and the specific changes you wish to make.
3. Accepted Modifications
Within the allowed timeframe, you may request the following changes, subject to availability:
- Changes to the shipping address.
- Changes to item quantity or customization details.
4. Refunds for Canceled Orders
If your cancellation request is successfully made within the 6-hour timeframe, we will initiate a full refund to your original method of payment. Please allow 1-2 business days for the refund to be reflected in your account.
5. Contact Us
If you have any questions, please feel free to contact us:
- Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Eastern Time
- Address: 1916 Brandy Mill Ln, Orlando, FL 32825, United States
- Email: support@teesport.shop