Refund and Returns Policy
1. Return Eligibility
- Timeframe: We accept returns within 30 days from the date you receive your product.
- Condition: To be eligible for a return, the item must be unused and in the same condition that you received it.
2. How to Start a Return
To request a return, please contact our customer service team via email at support@teesport.shop. After receiving your request, we will provide you with detailed instructions and the return address.
3. Return Shipping Costs
We will cover all shipping costs for returning an item.
4. Refund Process
Once we receive the returned item, we will inspect it.
- If Approved: We will refund the full amount you paid (including the original shipping fees) to your original payment method. The refund will be processed within 2 business days.
- If Not Approved: If the returned product does not meet our eligibility requirements, we will notify you with the reason for the rejection.
5. Exchanges
If you prefer an exchange or replacement instead of a refund, please contact us within 30 days of receiving your product. We will cover all shipping costs associated with an exchange.
6. Contact Us
If you have any questions, please feel free to contact us:
- Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Eastern Time
- Address: 1916 Brandy Mill Ln, Orlando, FL 32825, United States
- Email: support@teesport.shop